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Take a look at our product demo to learn how you can convert and retain more customers using Whatsapp marketing automation. Generate more revenue on Shopify.

Frequently asked questions

Here are some answers to the most common questions we receive about BusinessChat.

Do you offer a free trial ?

Yes. However, because we always offer top notch onboarding, it is not open and requires eligibility.
Eligibility criterias for a free trial :
- Have an Ecommerce business on Shopify, Salla or Zid platforms.
- Have an average of 100 orders or more in the last 3 months.
Request your free trial

How much does BusinessChat's subscription costs ?

BusinessChat has a Starter and a Professional Plan. The cost of each plan depends on the number of conversations you send every month.

For the starter Plan, the fixed cost is $100 per month and $11 per extra 1000 conversation as a variable cost, that you pay at the end of the month. (the starter plan includes 1000 free conversations).

The advantage with our pricing model is that you don't have to select a certain amount of conversations or contacts per month. In any given month, you only pay for your consumption of conversations and nothing more. For more details visit our pricing page.

Do I create the discount code manually from my Ecommerce platform ?

No, you can create the coupon from within BusinessChat while setting up your automation flow.

Standard code : You can set your discount code to be the same for all customers that go through a particular flow. Exemple : "LCart-2023".

Customized code : You can set your code to be unique for each customer. You just need to define you code prefix like "LCart-" and BusinessChat will generate a code for each customer. Exemple : LCart-1w2jD , LCart-12jCw4, LCart-1kL2o5

Do you offer help for preparing the automation messages and designs ?

Our onboarding team will make sure you get all the needed help for successful retargeting flows.
Text Templates : Your onboarding manager will help you choose the perfect message from our template list and customize it to match the tone and feel of your brand.

Graphic design Templates :
We have prepared a library with over 200 Templates of WhatsApp campaign banner designs. These Templates can be sorted by industry and esily edited in Canva platform. Browse over 200 WhatsApp campaigns Templates.

Is there a limit for the number of contacts or monthly messages ?

Regardless of your subscription plan, BusinessChat does not limit you in any way. No limits on contacts, monthly messages or users from your team. It's all unlimited.

Can you help me get the green tick for my WhatsApp number?

Short answer : Except for WhatsApp team, no one can give you approval for green tick.
Long answer : Unlike social media platforms, Whatsapp green tick is not something you can buy with monthly fees. First, you have to be using Whatsapp API services and actively sending campaigns and receiving messages on your Whatsapp API. Then, you can apply by filling a form.

Here is a detailed article about the process, requirements and best practices :
WhatsApp Green tick full guide

How can I activate Whatsapp API on my number ?

You don't need to, Businesschat team will support you in the following steps:
- Taking care of WhatsApp API Activation and Facebook manger activation for you.
- Helping you synch your Ecommerce store and activate your automation flows.
- Training your Team on all platform capabilities.​

Can I get my number blocked if I send a campaign a large number customers ?

Unlike unofficial WhatsApp solutions that use QR code scanning for activation, BusinessChat is an official partner of Whatsapp, and we use WhatsApp Business API official channel.​

By using our platform for your marketing campaigns and automation, the risk of getting your number blocked is non-existing as long as you comply with Whatsapp's anti-spam regulations.