Powered by the Official WhatsApp Business API
Whatsapp CRM and customer service for business growth
Make WhatsApp your first sales and customer service channel. Engage with your customers on their favorite messaging platform and keep everything centralized on your WhatsApp CRM .
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Helping more than 500 brands grow revenue over Whatsapp
Whatsapp Chatbot and automated reply
Handle up to 50% of your conversations automatically to help your agents focus on the important talks
Make life simpler for your website vistors and customers!
Your Whatsapp Chat bot is always on duty 24/7 to quickly answer their most common questions.
It’s a pro at managing order status updates, discount codes, returns, and much more. This allows your support team concentrate on the important talks and enables the automated handling of the routine stuff!
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Empower your team with a multi-agent Inbox they will love
Intuitive Agent Inbox
Each agent will have a personal inbox to manage the assigned conversations. The inbox view allows focusing on open conversations and closing them once done to boost productivity.
Saved replies and notes
Your team will be able to communicate internally with hidden conversation notes and save and label most frequent answers to be able to send them to customers in one simple click.
Rich media and voice
Your team will be able to use the full potential of WhatsApp and communicate Images, videos, document and voice recordings to your customers.
Ticket prioritization
Conversations can be routed automatically to specific views and tagged to enable your team to prioritize the most urgent tickets.
Customer Support supervisor dahsboard
The most important customer satisfaction metrics to help upgrade your service level
Whether you want to monitor overall customer support performance or view the metrics per agent, our reporting system got you covered.
At the end of each conversation your bot will send a customer satisfaction survey and collect the data to generate your overall customer satisfaction percentage.
In addition you can access a conversation segmentation by topic to assess the weight of each category on your support team.
Send Whatsapp Marketing campaigns to all your customers without ban
For your seasonal campaigns & product launches. Send your WhatssApp Broadcast campaigns to all your customers in one click. Get access to a detailed report on all your campaign metrics
Recover up to 20% of your abandoned carts
Only 30% of customers that add a product to their shopping cart will finalize their purchase & 70% will leave . Send automated WhatsApp notifications with special offers and recover up 20% of your lost carts.
Send up to 3 reminders
No technical skills required
Get Access to our team of experts
White-glove onboarding
From live training to hands on assistance to help you activate your automated WhatsApp flows, our team is here to help you succeed.
Whatsapp API activation
Our team well help you activate your Whatsapp Business API account and verify your Facebook Manager account.
24/7 Support
We know Ecommerce never sleeps. And so do we, our team is always ready to offer guidance and help whenever you need it.
Frequently asked questions
Here are some answers to the most common questions we receive about BusinessChat.
BusinessChat has a Starter and a Professional Plan. The cost of each plan depends on the number of conversations you send every month.
For the starter Plan, the fixed cost is $100 per month and $11 per extra 1000 conversation as a variable cost, that you pay at the end of the month. (the starter plan includes 1000 free conversations).
The advantage with our pricing model is that you don't have to select a certain amount of conversations or contacts per month. In any given month, you only pay for your consumption of conversations and nothing more. For more details visit our pricing page.
No, you can create the coupon from within BusinessChat while setting up your automation flow.
Standard code : You can set your discount code to be the same for all customers that go through a particular flow. Exemple : "LCart-2023".
Customized code : You can set your code to be unique for each customer. You just need to define you code prefix like "LCart-" and BusinessChat will generate a code for each customer. Exemple : LCart-1w2jD , LCart-12jCw4, LCart-1kL2o5
Our onboarding team will make sure you get all the needed help for successful retargeting flows.
Text Templates : Your onboarding manager will help you choose the perfect message from our template list and customize it to match the tone and feel of your brand.
Graphic design Templates : We have prepared a library with over 200 Templates of WhatsApp campaign banner designs. These Templates can be sorted by industry and esily edited in Canva platform. Browse over 200 WhatsApp campaigns Templates.
Regardless of your subscription plan, BusinessChat does not limit you in any way. No limits on contacts, monthly messages or users from your team. It's all unlimited.
Short answer : Except for WhatsApp team, no one can give you approval for green tick.
Long answer : Unlike social media platforms, Whatsapp green tick is not something you can buy with monthly fees. First, you have to be using Whatsapp API services and actively sending campaigns and receiving messages on your Whatsapp API. Then, you can apply by filling a form.
Here is a detailed article about the process, requirements and best practices :
WhatsApp Green tick full guide
You don't need to, Businesschat team will support you in the following steps:
- Taking care of WhatsApp API Activation and Facebook manger activation for you.
- Helping you synch your Ecommerce store and activate your automation flows.
- Training your Team on all platform capabilities.
Unlike unofficial WhatsApp solutions that use QR code scanning for activation, BusinessChat is an official partner of Whatsapp, and we use WhatsApp Business API official channel.
By using our platform for your marketing campaigns and automation, the risk of getting your number blocked is non-existing as long as you comply with Whatsapp's anti-spam regulations.
Resources to help you grow your Business
Abandoned cart vs abandoned checkout: How to recover lost sales?
Discover how you can track abandoned cart vs abandoned checkout, analyze abandonment reasons and implement exit popups and cart notification to recover sales.
Whatsapp Marketing VS Email Marketing
WhatsApp demonstrates an impressive 98% open rate, significantly outperforming traditional email with its modest 20%. No Spam folders and inbox clutter.
Digital marketing key trends for 2024
Discover the key trends in digital marketing for 2023 and leverage these techniques and strategies to drive growth for your e-commerce.
Join the Conversation
Running great Ads is no longer enough.
We will send you the best tips and tools to help you convert more visitors and retain more loyal customers.
We will share some cool WhatsApp marketing & customer service Insights as well.
