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BusinessChat : Wati's best alternative to grow Ecommerce revenue

BusinessChat is the best way to Launch your Marketing campaigns and automations over WhatsApp. Built with e-commerce in mind with support for English and Arabic in features like WhatsApp Chatbot and Multi-agent team inbox.

Helping more than 500 brands grow revenue over Whatsapp

Whatsapp is the highest performing marketing channel.
Email marketers are taking notice

80%
Open Rate

The best open rate out there
No email subject line can beat that

20%
Click-through rate

Send campaigns designed to get you optimal results

90$
Return on each 1$ spent

And it gets up to $130 per dollar for automated campaigns

Reach your English & Arabic-speaking customers the right way

BusinessChat platform provides native support for the Arabic language, allowing you to fully understand the product in your preferred language and effectively target cart abandoners, new visitors, and drive repeat sales with the right message, in the right language, on the right platform.

On the other hand, Wati does not offer Arabic language support. This limitation can significantly impact your business's growth, especially if the majority of your customers are Arabic speakers.

Capturing and welcoming new visitors

Capturing the data of new store visitors is an important pillar to success. BusinessChat provides its top-performing Welcome Series Automation, allowing you to include a behavior-triggered popup with an exclusive offer they can't ignore. Converting them into loyal and repeat buyers. 

Wati doesn't provide this feature to their customers because their platform is mainly optimized for customer support rather than marketing and sales growth. Unlike businesschat, whose main mission is to generate revenue for your store and help you grow your business on autopilot.

No hidden fees with BusinessChat

Wati offers subscription packages but charges for additional messages sent.Shopify integration is available as an add-on with extra monthly fees of $5. And that's not all – they also tack on an additional $30 to their customers' existing plans per additional user.

With BusinessChat, you'll only be charged for the messages you send, with no extra charges, and you'll also receive 1,000 free messages to use in responding to customers right from the start. Our Shopify integration is provided free of charge, and you can add as many users as you need at no extra cost.

Reach us in no time

It comes as no surprise that Wati lacks in the customer support department. A lot of their customers have expressed frustration over unanswered inquiries. This is primarily due to being limited to email-based support, requiring you to raise a ticket and wait  2-3 days for a solution. Additionally, customers have reported challenges in navigating the setup process without any sort of guidance. All of these issues can significantly contribute to potential revenue loss.

With Businesschat, you have the advantage of reaching out to us directly from our platform and receiving professional assistance within minutes. You ou can easily connect with a live agent for a 1:1 conversation, ensuring that you receive the help you need promptly.

Don’t Take Our Word for It!

Our customers find the BusinessChat platform easy to use. Because our features work!
The best thing is that BusinessChat is built to help you drive revenue without requiring any technical or Ecommerce marketing expertese from you. BusinessChat is pre-built for you.

You will have a 1:1 professional onboarding experience from day 1, and a team of ecommerce marketing experts waiting to assist you along the way.

Comparing BusinessChat and Wati

✅ WhatsApp & Live chat Support available

😍 Multi-language support

✅ 1:1 Customer training and onboarding

😍 Straightforward pricing module

✅ Exit intent and Welcome popups

✅ WhatsApp & Live chat Support available

😢 English Only support

❌ Personalized onboarding not available

😢 Many hidden fees and add-ons

❌ No popus of any kind

How to further grow your revenue on Shopify?

From popup interactions to paying customers

The discount popup will help you convert 5 to 10% of the popup viewers to identified contacts. Setup your welcome series automation to followup with these subscribers and offer incentives to grow your conversions.

From one-time shoppers to Loyal Customers

Make sure that your first time buyers become loyal customers and make repeated purchase. Automate win back offer and reminder and assure that 30% of your customers are returning again and again.

Send Whatsapp Marketing campaigns to all your customers without ban

For your seasonal campaigns & product launches. Send your WhatssApp Broadcast campaigns to all your customers in one click. Get access to a detailed report on all your campaign metrics

whatsapp broadcast and bulk campaigns

Get Access to our team of experts

White-glove onboarding

From live training to hands on assistance to help you activate your automated WhatsApp flows, our team is here to help you succeed.

Whatsapp API activation

Our team well help you activate your Whatsapp Business API account and verify your Facebook Manager account.

24/7 Support

We know Ecommerce never sleeps. And so do we, our team is always ready to offer guidance and help whenever you need it.

Frequently asked questions

Here are some answers to the most common questions we receive about BusinessChat.

How much does BusinessChat's subscription costs ?

BusinessChat has a Starter and a Professional Plan. The cost of each plan depends on the number of conversations you send every month.

For the starter Plan, the fixed cost is $100 per month and $11 per extra 1000 conversation as a variable cost, that you pay at the end of the month. (the starter plan includes 1000 free conversations).

The advantage with our pricing model is that you don't have to select a certain amount of conversations or contacts per month. In any given month, you only pay for your consumption of conversations and nothing more. For more details visit our pricing page.

How is BusinessChat's customer service & support?

All BusinessChat customers get human live chat or Whatsapp support – 7 days a week with an average wait time of 5 minutes.
At BusinessChat, you’ll always get support from a real person no matter how many messages you send per month. Once a customer, we will help you activate Whatsapp API and provide 1:1 onboarding & training for you and your team.
If you are on the Enterprise plan you are eligible for 1:1 ongoing support with a dedicated account manager.

Is there a limit for the number of contacts or monthly messages ?

Regardless of your subscription plan, BusinessChat does not limit you in any way. No limits on contacts, monthly messages or users from your team. It's all unlimited.

Can I Import contacts from other platforms ?

Contact import can be automated or manual.
The automated part is done by connecting your Ecommerce Store ( Shopify, Salla or Zid) which will automatically add your Store contacts to BusinessChat and keep them updated.
If you have other contacts, you can upload them to your BusinessChat account with a CSV file.
Make sure to always add opt-in contacts to maintain a healthy database.

Can you help me get the green tick for my WhatsApp number?

Short answer : Except for WhatsApp team, no one can give you approval for green tick.
Long answer : Unlike social media platforms, Whatsapp green tick is not something you can buy with monthly fees. First, you have to be using Whatsapp API services and actively sending campaigns and receiving messages on your Whatsapp API. Then, you can apply by filling a form.

Here is a detailed article about the process, requirements and best practices :
WhatsApp Green tick full guide

How can I activate Whatsapp API on my number ?

You don't need to, Businesschat team will support you in the following steps:
- Taking care of WhatsApp API Activation and Facebook manger activation for you.
- Helping you synch your Ecommerce store and activate your automation flows.
- Training your Team on all platform capabilities.​

Can I get my number blocked if I send a campaign a large number customers ?

Unlike unofficial WhatsApp solutions that use QR code scanning for activation, BusinessChat is an official partner of Whatsapp, and we use WhatsApp Business API official channel.​

By using our platform for your marketing campaigns and automation, the risk of getting your number blocked is non-existing as long as you comply with Whatsapp's anti-spam regulations.

Resources to help you grow your Business

Abandoned cart vs abandoned checkout: How to recover lost sales?

Discover how you can track abandoned cart vs abandoned checkout, analyze abandonment reasons and implement exit popups and cart notification to recover sales.

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Whatsapp Marketing VS Email Marketing

WhatsApp demonstrates an impressive 98% open rate, significantly outperforming traditional email with its modest 20%. No Spam folders and inbox clutter.

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Digital marketing key trends for 2024

Discover the key trends in digital marketing for 2023 and leverage these techniques and strategies to drive growth for your e-commerce.

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We will share some cool WhatsApp marketing & customer service Insights as well.

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