Promotional pricing to support Businesses during the COVID-19 crises
Unlimited Free Conversations and Unlimited Free Contacts in all Plans
Professional
-
Unlimited conversations
-
Unlimited contacts
COVID-19 Promotional Monthly Pricing
999
249
sar
$
Top features
-
Multi-Language Support
-
Unlimited Teams
-
Single-menu chatbot
-
Manage Working Hours
Enterprise
-
Unlimited conversations
-
Unlimited contacts
COVID-19 Promotional Monthly Pricing
319
1,199
sar
$
2,399
639
Top features
-
All features in Professional +
-
Satisfaction surveys
-
Multi-menu chatbot
-
Google Maps Integration
Ultimate
-
Unlimited conversations
-
Unlimited contacts
COVID-19 Promotional Monthly Pricing
639
sar
2,399
$
1,066
4,899
Top features
-
All features in Enterprise +
-
API Integration with internal systems
-
Multiple bot triggers
-
Account Manager Routing
How much are you saving with the unlimited conversations?
How many customers will contact you per month?
You will be saving
You will be saving
$ per Month
SAR per Month
WhatsApp Channel features
Professional
Enterprise
Ultimate
WhatsApp Notifications API
Ability to dispatch WhatsApp notifications from your system to customers
Engage with customers after the 24-hours
window Agent can contact the customer through a template message after the 24 hours window
Support of lists, buttons, and Interactive messages
Native Integration with WhatsApp Support all Media type like Voice, and video, files, and location
Add more than one WhatsApp Number You will have 1 number by default in all plans, you can buy additional numbers
Available as an add on
Available as an add on
Chatbot features
Professional
Enterprise
Ultimate
Menus and branching
Single Menu
Unlimited
Unlimited
Multi-language support
You can design your bot to support multiple lanagues, including English and Arabic
Working Hours
You can customize the bot experience based your working hours
Bot Experience
Customize your welcome message, goodbye message, routing message, and error message
Advanced bot capabilities
FAQs, Forms, Custom fields, Validations, Logical conditions
Google Maps integration
This feature will help your customers find your neareast branch, and you can customize bot flow based on customer location
Google Sheets Integrations
Update your data in realtime like brochures and marketing material
Collect feedback through satisfaction surveys
API Integration with Internal Systems
This will enable your to profiel full self-service to your customers, like appointment scheduling and checking order status
Multiple bot triggers
customize the bot flow based on the conversation entry point
Chatbox Features
Professional
Enterprise
Ultimate
Users
3 users
+$21 per additional user
3 users
+79 SAR per additional user
3 users
+$21 per additional user
3 users
+79 SAR per additional user
3 users
+$21 per additional user
3 users
+79 SAR per additional user
Teams
Unlimited
Unlimited
Unlimited
User permissions
Conversation access permissions
Control exactly what conversation each team member can access
Contacts Management
Team-based routing
Connect customers with team based on their need
Location-based routing
Connect customers to teams that are nearest to them
Account Manager Routing
Connect customers with their dedicated account managers
Automated assignment
Our engine applies load balancing mechanism to automatically assign conversations to users
Watching mode
Admin can watch the team conversations with no conversation being assign to him
Control assignment limit
Team Working Hours
Customize the working hours based on team or branch
Desktop and email notifications
Performance reports
Customer Satisfaction reports
Access
Professional
Enterprise
Ultimate
Web App
Android & iOS Mobile Apps
Support
Professional
Enterprise
Ultimate
Support Channels
WhatsApp, Email
WhatsApp, Email, Phone
WhatsApp, Email, Phone
Training and onboarding
Bot Building Services
Designated Account Manager
Frequently Asked Questions
What is the difference between the single team inbox and the multiple teams inbox?
The Multiple team inbox Feature allows the business to create multiple messaging inboxes for all the agents that share the same skill set: a “Sales Inbox” for the sales team, a “Support Inbox” for the support team, “Downtown Shop Inbox” for…
The single Team Inbox is when all the agents of the Business shares a single inbox.
What are the available payment methods?
The available payment methods are credit card and bank wire transfer.
Do you offer money back guarantee?
Yes, We offer money back guarantee during the first 30 days after the activation. Excluding the processing Fees.
Is BusinessChat a Facebook BSP?
No, BusinessChat is a Facebook ISV.
Do you support us with WhatsApp activation?
The activation Fees includes coaching for WhatsApp API activation, Chatbot Conversation Design and commercial launch support.
Do the subscription plans include Facebook and the BSP fees?
All the Plans does not include Facebook messages fees and the BSP fees. but we have a special offer from 360Dialog to our customers, with a price of $25 for unlimited messages.
How I will design and edit my bot flow?
Our Conversational design experts will set with your team to build the best bot experience for your customers. You can edit the bot design at any time.
What is the multi-trigger feature?
A trigger is a custom bot design based on specific criteria. For example, you can have a custom bot flow for a marketing campaign or a custom flow for customers coming from social media channels.
For how long is customer information history accessible on BusinessChat platform?
All the customer information is available as far as you have a valid paid active subscription and the history of the customer conversation is available for the last 24 months.
What are the available channels that BusinessChat can integrate with?
WhatsApp API integration is available by default and soon we will release the integration with Facebook Messenger, Website live chat, and Twitter Direct messaging. The channels will be available as an Add-on on the current plans.
How many phone numbers does the plans Include?
All the plans include one single phone number and you can contact us if you need additional numbers.
What are the available support channels?
Email and WhatsApp are the available support channels for the starter and Professional Plans with and SLA to respond of 2 working days
Email, WhatsApp and voice are the available support channels for the Enterprise and Ultimate Plans with an SLA of 1 working day
Only the Ultimate Plan includes assigned account Manager
Note: Issues related to the BusinessChat Platform availability will be solved As soon as possible on all the plans.
What are the available languages for the chatbot?
The chatbot is available by default in Arabic and in English, please contact us for other languages.
Do you offer any discount for a bigger number of agents?
we offer a volume-based discount starting from 15 agents, please contact us if you need more details.