WhatsApp messages' open rate is X10 higher than emails and SMS. Yet, the WhatsApp Business app poses many restrictions for medium and large e-commerce businesses. WhatsApp API provides excellent marketing automation solutions and allows unlimited customer outreach.
Follow these steps to launch your first WhatsApp marketing campaign on BusinessChat.
-> Click here to start selling on WhatsApp with BusinessChat
1 Create your WhatsApp API account
Creating a WhatsApp API account is the first step to using the solution. Formerly, you would have to rely on a Business Solution Provider to host your WhatsApp number on their servers. Recently, Meta started offering hosting services on their servers. We recommend you opt for the second option because it’s less expensive as it eliminates BSP fees and grants you access to updates on the spot.
When creating your account, make sure you add a payment method, link it to your BusinessChat account, and edit settings as necessary.
2 Verify your Facebook business manager
Once you get your WhatsApp account set and verified and the messaging solution in place, you can start sending marketing messages to your clients immediately. However, you can only send 250 messages per day. To scale outreach, you must verify your Facebook business manager.
To verify your manager, you need to submit a few documents as proof, such as a utility bill and business registration certificate. The process is done online directly from the business settings and usually doesn’t take long.
3 Activate your WhatsApp marketing software
WhatsApp API is not a self-sufficient platform like the business app. It is an API key that needs to be integrated with a messaging solution, the BusinessChat platform. BusinessChat is your ideal conversation management software to be your user interface for customer service and marketing campaigns.
The platform offers the following features and capabilities:
A chatbot builder
An agent console to manage and organize conversations
A reports feature
A campaigns backend
Integration with CRMs and other systems required for automation
BusinessChat offers a fair pricing system. But you will also need to consider WhatsApp API fees. You will be charged per message and country of destination. The great win is that WhatsApp offers 1000 free messages per month.
Now you are all set actually to start sending bulk WhatsApp messages.
4 Create your message templates
Customer outreach on WhatsApp is a comprehensive effort that spans customer service, marketing, and transactional exchange. Both marketing and transactional conversations must be templated. Keep a close eye on the following; we will walk you through the exact steps for creating a template:
1 Go to Account settings from your BusinessChat platform
2 Click WhatsApp Templates > 3 Create a Template
4 Fill in the template name, language, category, and template usage
7 Fill in the header(optional): either text or media. We recommend media as videos and images have more impact and are attention-grabbing. Plus the body and footer.
8 Add a CTA button or quick reply buttons
9 Add an example of the media you will use
10 Preview your template and 11 Submit
Templates have three ratings, low, medium, or high. Make sure you keep high ratings by adhering to WhatsApp's business messaging policy because templates rating will affect your phone status and messaging tiers.
We recommend creating multiple templates for different usages to have a message ready even if you forget a scheduled campaign.
5 Segment your customer database
One of the reasons WhatsApp has significant ROIs is that it encourages sending marketing messages only to opt-in leads. You must build a genuine customer database by distributing opt-in forms across channels. You can deploy several touchpoints on your social media accounts, website, and offline and encourage leads to explicitly sign up to receive messages from your business.
Next, you must segment your lists to ensure that you only send relevant content to the right, engaged leads. The best practice is to study and segment your database regularly. Whenever you have new subscribers, you can add them to the existing groups easily. WhatsApp API’s integration with CRMs should render the process effortless.
Consider the following metrics when you are segmenting your list:
Browsing history/ keyword search
Last visited item/ last purchased item
Average price per item
Average order size
Abandoned card/ abandoned card value
You can create an Ideal Customer Profile depending on your target market and what products or services. Your customer persona might change according to the campaigns you have planned. Therefore, make sure you align your message and offer to your exact audience.
Next, import the groups you create to your messaging platform. Follow these steps:
Choose 1 contacts from your BusinessChat platform
2 Click Create or upload contacts> 3 Upload CSV
4 Select the CSV file from your laptop
5 Click Confirm mapping if the numbers are correct > Next
6 Create a group
7 Use the country code formatter if all numbers are from the same country, otherwise, leave it empty
8 Confirm opt-in status and specify the number they opted into
Import the list
Dividing your list and importing groups to your messaging platform will help you optimize sending campaigns.
6 Send your WhatsApp campaign
You can send a campaign in no time with the BusinessChat platform. If you have checked all the items above, it’s time to specify your goal and hit send. Follow these steps:
1 click on Campaigns from BusinessChat platform> 2 New outbound campaign
3 Name your campaign> 4 click Launch campaign manager
Click next step
5 Select a group> next step
6 Choose a template
7 Add an artwork and 8 fill in the custom field
9 Manage replies: either assign your bot or customize a flow
10 Review your template
11 Send or schedule for later
7 Track performance
Broadcasting bulk WhatsApp messages is not the end of the road. You still have things to do and metrics to track.
After you send a campaign, continue to monitor the performance of your message from the platform’s reports. BusincessChat offers campaign reports where you can understand the status and response to your outreach messages.
From the campaigns section on the platform, you can see an overview of the status of all your campaigns. Clicking on one of them will open another window with more details on that specific campaign.
The report will show you the number of messages delivered, replies bounced and failed messages, and more.
Sending bulk WhatsApp messages can be very simple and straightforward; you just need to familiarize yourself with the steps and customize and standardize the process. Following these steps will gear you to success.