Advantages of customer service on WhatsApp
High customer satisfaction
60% of customers prefer to get served on WhatsApp instead of waiting on the queue of a call center
Quality of Customer Service
When using the BusinessChat dashboard, you can monitor the quality of all employees' conversations
Cost 80% less
One employee can serve 5 customers at the same time via WhatsApp, but only a single customer over the phone
Serve your customers in all situations
Customer service team or even in shop sales team can:
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Answer specific customer questions
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Complete product order
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Complete booking procedure
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Open a ticket and follow-up of a complaint
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Follow up shipment
Everything from BusinessChat platform
The most important features of the BusinessChat inbox
Connect with your customers from BusinessChat mobile app or from your web browser
Route the conversation to the most skilled team upon customer request: online sales, customer service, in shop sales...
All customer conversations history are recorded in one place
Reports to monitor conversations and employee performance on a single dashboard
The Inbox interface can be in Arabic or english as per the employee convenience
Automatically assign the conversation to the available employee with the least number of clients
Proud to serve GCC Biggest Brands
