BusinessChat for retail & showrooms

Turn more enquiries
into showroom visits.
Turn more visits into sales.

Answer every product enquiry instantly, qualify buying intent, book visits and assign each opportunity to the right branch and salesperson. Keep every lead moving with AI, your team and CRM.

Pre-built lead-to-visit workflows AI + sales teams + CRM

Every enquiry has a next step—and an owner.

01Lead qualified

BUYING INTENT CAPTURED

Looking for a 3-seat sofa in beige, under SAR 8,000, within 30 days.

New lead → Qualified

Turn ad responses into qualified leads

02Branch availability

VERONA SOFA · BEIGE

Available to view today at Olaya and Riyadh Park.

Olaya Riyadh Park

Answer availability instantly

03Showroom visit

VISIT CONFIRMED

Your consultation is booked for Thursday at 6:00 pm in Olaya.

Add to calendar

Convert intent into a branch visit

04Lead assigned

CRM SYNCED

Ahmed owns this opportunity at Olaya showroom. Full context is ready.

Qualified → Visit booked

Protect ownership and follow-up

Illustrative lead journey · AI + your sales team + CRM

More qualified leadsMore showroom visitsClear sales ownership

Trusted by over 1,000 businesses across Saudi Arabia

01 / Inbound lead automation

Turn every product enquiry
into the next sales step.

AI answers product questions, qualifies buying intent, checks branch availability, books visits and creates an owned opportunity.

↔ Product, stock, branch availability and lead stages connect to your systems and CRM.

Lead asks for product adviceIllustrative conversation

9:41

Example ShowroomWhatsApp · AI-assisted service

Today

I need a three-seat sofa in beige, ideally below SAR 8,000.9:41

The Verona and Siena fit your budget. Is it for a small living room, and when do you plan to buy?9:42

About 4 × 5 metres, within one month.9:43

The Verona is the better fit. I can show you the beige configuration at our Olaya showroom.Check availabilityBook a visit9:44

A product enquiry becomes qualified buying intent

More qualified leads More showroom visits Instant lead ownership

02 / Automated sales follow-up

Keep every qualified lead moving
towards a visit and a sale.

Send timely, personalized follow-up from the first ad response through the showroom visit, quotation and final decision.

↔ Every response updates the lead owner, lifecycle stage and next action in your CRM.

New lead from a product adIllustrative conversation

9:41

Example ShowroomWhatsApp · AI-assisted service

Today

Hi Sara—you asked about the Verona sofa. I can check availability and help you book a showroom visit. Which city are you in?9:41

Riyadh.9:42

Great. What color and budget range are you considering?9:43

Beige, below SAR 8,000.9:44

That is a good match. The beige Verona is available to view at Olaya.Book a visitAsk a question9:45

Paid demand becomes an actionable lead

More visit show-ups Faster quotation decisions More recovered opportunities

03 / Lead lifecycle and CRM

Every lead has a stage.
Every opportunity has an owner.

Move leads from first enquiry to showroom visit, quotation and sale—without salespeople competing for the same customer or losing the next follow-up.

Qualify automaticallyCapture product interest, location, budget, purchase timeline and buying intent.

Set the lifecycle stageMove each lead through your own stages—from new enquiry to won or lost.

Protect lead ownershipAssign one salesperson and keep the full conversation attached to the opportunity.

Sync with your CRMCreate or update the contact, owner, stage and next action automatically.

LEAD PIPELINERiyadh showrooms

CRM synced

NEW ENQUIRY248Meta · WhatsApp · Web

QUALIFIED142Budget + timeline confirmed

VISIT BOOKED86Branch + advisor assigned

QUOTATION51Decision follow-up active

WON24Sale attributed

Sara AhmedVerona sofa · Beige · < SAR 8,000

Visit booked

OWNERAhmed AlharbiBRANCHOlayaNEXT ACTIONConfirm Thursday visit

Enquiry receivedQualified by AIAssigned to AhmedQuotation after visit

No duplicated follow-upClear sales ownershipCRM always updatedComplete pipeline visibility

04 / Team inbox and ticketing

More than an inbox.
Nothing falls through the cracks.

Bring every lead conversation into one workspace, route it to the right branch and salesperson, and protect ownership until the opportunity is won or lost.

Every channel, everywhere WhatsApp, Messenger, Instagram, TikTok, X and Telegram on desktop and mobile. ONE SALES INBOX

Teams, ownership and routing Route by team, availability and working hours. Keep unassigned requests visible. THE RIGHT AVAILABLE AGENT

The full customer context Conversation history, customer profile, customer tags and conversation tags. INFORMED RESPONSES

Faster agent collaboration Saved replies, internal notes, colleague transfers, snooze and bulk close. EASIER DAILY WORK

Lifecycle, ticketing and control Track lead stage, owner, next action and SLA—with CRM sync, roles and permissions. ACCOUNTABLE FOLLOW-UP

Explore the complete inbox →

Sara Ahmed · Showroom visit request Lead ID 18429 · Verona sofa · Olaya showroom

Ahmed · Olaya sales

Qualified lead Furniture Purchase <30 days

Can I see the Verona sofa at the Olaya branch on Thursday evening?

Internal note · Ahmed
Beige configuration is on display. Customer budget and timeline are qualified.

Yes—the Verona is available to view. I booked Thursday at 6:00 pm with Ahmed, your showroom advisor.

QUALIFIED OPPORTUNITY · CRM SYNCED
Stage: Visit booked

Follow-up tomorrow

Clear ownership Faster responses Complete context Every opportunity tracked

05 / Reporting and AI intelligence

Know what happened to
every sales conversation.

Track the journey from enquiry to qualified lead, visit, quotation and sale. Let AI uncover missed buying intent even when nobody tagged or closed the conversation correctly.

Lead journey outcomesSee new enquiries, qualified leads, visits, quotations and won or lost opportunities.CONNECT CONVERSATIONS TO SALES

Missed and abandoned conversationsLet AI find conversations that received no meaningful response or never reached an outcome.FIND HIDDEN SERVICE GAPS

Response, closure and SLAMonitor response time, actual closure time, open workload and SLA breaches.PROTECT SERVICE LEVELS

Team and AI performanceUnderstand workload, service quality, AI completion and human handover.IMPROVE PEOPLE AND AUTOMATION

Automatic conversation classificationUnderstand every contact reason without depending on manual tags.EVERY CONVERSATION EXPLAINS ITSELF

Explore AI-powered reporting →

Lead journey outcomesLast 30 days · All branches

New enquiries3,814Illustrative

Qualified leads2,14656.3%

Visits booked1,28433.7%

Sales won48612.7%

From enquiry to saleIllustrative data

3,814Enquiries

2,146Qualified

1,284Visits

486Won

AI insight: Leads answered instantly after 8 pm book showroom visits 1.6× more often.

Reveal missed demandProtect SLAMeasure pipeline outcomesImprove continuously

06 / WhatsApp campaigns

Campaigns that don’t end at
“message delivered.”

Reach the right prospects, understand every response and let campaign-aware AI qualify interest, book visits and update the next sales action.

Reach the right prospectsBuild audiences using product interest, location, branch, lifecycle stage and previous engagement.PERSONALIZED AT SCALE

Know what happened after sendTrack delivery, reads, replies and clicks—then retarget customers according to engagement.IMPROVE EVERY CAMPAIGN

Let AI continue every campaignAI knows the campaign context, follows your procedure and turns replies into completed actions.FROM RESPONSE TO OUTCOME

Explore WhatsApp campaigns →

Audience builder · High-intent showroom leadsIllustrative retail campaign

Matching leads842

Excluded73

DYNAMIC AUDIENCE RULES

InterestVerona sofaRiyadh

LifecycleQualified leadNo visit booked

ExcludeWon or lostOpted out

Hello {{first_name}},The product you asked about is ready to view at your nearest showroom.

More relevant outreachMore qualified responsesMore showroom visitsLess manual follow-up

∞Meta

OFFICIAL META BUSINESS PARTNER

Your WhatsApp operations with confidence

BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.

Official WhatsApp Business API solution
Business onboarding & activation support
One provider for inbox, campaigns and AI

Simple retail pricing

Qualify the enquiry—or answer with live branch data.

Start with AI for information and lead qualification. Choose integrated AI when customers need real-time stock, availability or CRM data before visiting a branch.

RETAIL LEAD AI

Answer and qualify every enquiry

For showroom teams that want faster answers, structured qualification and automatic sales routing.

$83/ month

Billed $990 yearly

5 agents
5,000 AI messages
Product and branch information
Lead capture, qualification and routing
Excel, Zapier and webhook connections

Book a retail demo

INTEGRATED RETAIL AI

Answer with real-time business data

For AI that checks the systems running your sales operation before answering or taking action.

$249/ month

Billed $2,990 yearly

20 agents
5,000 AI messages
Live stock by product and branch
CRM stages, ownership and follow-up actions
Custom inventory, ERP or CRM integration

Discuss your integration

Compare plans and complete usage details →

Turn more enquiriesinto showroom visits. Turn more visits into sales.

Turn every product enquiryinto the next sales step.

Keep every qualified lead movingtowards a visit and a sale.

Every lead has a stage.Every opportunity has an owner.

More than an inbox.Nothing falls through the cracks.

Know what happened toevery sales conversation.

Campaigns that don’t end at“message delivered.”