AI-POWERED CUSTOMER OPERATIONS FOR RESTAURANTS
Turn every customer conversation into an order.
And every order into a reason to come back.
Let customers discover the menu, choose the right branch, place an order and track it through WhatsApp and social messaging. AI handles repetitive requests instantly while your team focuses on exceptional cases and the in-store experience.
WhatsApp
Instagram
Messenger
TikTok
X
Telegram
01 / FROM QUESTION TO ORDER
Let customers order without waiting for someone to reply.
AI understands what customers want, finds the right menu and branch, completes the order when connected and stays available when they need an update.
Is the lunch offer available at Olaya?
Yes, from 12 PM to 4 PM. It includes a main meal, side and drink for SAR 49.
See the menu · Start an order
I want two burgers, one without cheese.
Done. I’ve added two Classic Burgers and removed cheese from one. Make both meals?
Yes, delivery please.
Confirm order · Change items
Where is my order?
Order #4821 left Al Malqa and should arrive in about 12 minutes.
Track delivery · Report a problem
I entered the wrong delivery address.
Your order has not left the branch, so it can still be changed. Please share the new location.
King Fahd Road, Al Malqa.
Done. Your delivery address has been updated.
Table for six tomorrow at 9 PM?
Riyadh Front has availability. Indoor or terrace?
Terrace.
Your terrace table for six is confirmed for tomorrow at 9 PM.
02 / BRING CUSTOMERS BACK
Continue the relationship after the first order.
Send relevant messages based on ordering behaviour, then let campaign-aware AI understand every response and complete the next action.
Your order #4821 has been confirmed by Al Malqa branch.
Your driver is on the way and should arrive in approximately 12 minutes.
Track order · Get help
You left your Family Grill Box before completing the order. Continue?
Can I replace one side?
Yes. You can choose fries, rice or salad.
Complete my order · Change items
It has been a while, Sara. Reorder your usual Chicken Meal from Al Malqa?
Yes, but make it spicy.
Done. Your spicy Chicken Meal is ready for confirmation.
Our family dinner offer is available tonight: four meals, sides and drinks for SAR 169.
Is there a vegetarian option?
Yes. I can replace one meal with the Grilled Halloumi plate.
How was your latest order?
The food was good, but it arrived late.
I’m sorry. I’ve sent the order details to our service team so they can review the delay.
03 / MULTIBRANCH TEAM INBOX
Every customer request reaches the right branch and the right team.
Bring every messaging channel into one accountable workspace. Route orders, delivery issues, reservations and complaints by branch, request type and availability.
I received my order, but one drink is missing.
Internal note · Order confirmed in Foodics
I’m sorry about that. We’ve confirmed the missing item and the branch is preparing a replacement.
04 / RESTAURANT CONVERSATION INTELLIGENCE
Know which conversations became orders—and which customers left without one.
AI reviews every conversation to reveal completed orders, abandoned journeys, unresolved complaints and missed opportunities, independent of manual tags.
Open the conversations, identify the cause and build a follow-up audience.
View conversations →05 / WHATSAPP CAMPAIGNS
Send the offer—and let AI handle what happens next.
Target customers by branch, ordering history and preferences. AI knows which campaign caused the response and continues until the order or request is completed.
Build audiences from branch, previous orders, inactivity, tags and engagement.
Track sent, read, clicked, replied and completed-order outcomes.
Explain the campaign, customize the meal, complete the order or hand over an exception.
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
One plan for restaurant growth
Ordering automation, customer service and campaigns in one package.
Designed for multi-branch restaurant teams that need direct ordering conversations and high-volume customer engagement.
Make it easy to order and come back
Connect your operation, automate service and let campaign-aware AI continue every response.
- 10 agents
- 5,000 AI messages
- Unlimited marketing messages and monthly customers
- Ordering, status and campaign-response automation
- Foodics integration
YOUR NEXT ORDER COULD START WITH A MESSAGE
Make it easy to ask, order and come back.
See how BusinessChat connects restaurant AI, your branches and your service team in one customer operation.