01Cart abandonment
YOUR CART IS WAITING
Hi Sara, the linen set you liked is still in your cart. Complete your order before it sells out.
Return to cart
Recover revenue before it is lost
BusinessChat for ecommerce
Turn more shoppers
into customers.
Bring more customers back.
Recover abandoned carts, grow repeat purchases and automate everyday customer requests over WhatsApp. Let AI handle routine journeys while your team focuses on customers who need personal attention.
Pre-built ecommerce automations
Native Salla, Zid, Magento & WooCommerce integrations
Your revenue journeys. Always running.
Illustrative customer messages · AI + your team
More recovered revenueFaster order serviceMore repeat purchases
Trusted by over 1,000 businesses across Saudi Arabia
Native ecommerce integrations
Connected to your store.
Ready to automate.
BusinessChat connects natively with the platforms your store already uses, so your highest-impact WhatsApp journeys can launch without a complex integration project.
Automatic data syncPre-built triggersNo technical setup
BusinessChat
ProductsCustomersBrowsingCartsOrdersFulfilment
01 / Ecommerce marketing automation
Recover lost revenue.
Grow every customer relationship.
Launch the highest-impact ecommerce journeys on WhatsApp—from first visit to repeat purchase—with pre-built flows and no technical work.
↔ Triggered automatically by customer, browsing, cart and order events from Salla, Zid, Magento or WooCommerce.
Shopper leaves items in cartIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
An abandoned cart becomes recovered revenue
Shopper views a product and leavesIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
Product interest returns to the store
Visitor claims a welcome offerIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
A new visitor becomes a first-time buyer
Customer reaches the inactivity thresholdIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
An inactive customer returns to purchase
After a completed purchaseIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
One purchase creates the next opportunity
Recover abandoned revenue
Increase repeat purchases
Grow average order value
02 / AI customer service
Help every shopper.
Without making them wait.
Answer product questions, track and amend orders, and manage returns around the clock. Your team steps in whenever a case needs special attention.
↔ Product, stock, order and return information connects to your ecommerce platform.
Shopper asks about deliveryIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
A clear answer without waiting for an agent
Shopper needs product adviceIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
Product questions become purchase decisions
Customer checks an orderIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
Order status resolved in self-service
Customer wants to amend an orderIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
Order updated without a support queue
Customer requests an exchangeIllustrative conversation
9:41
Example StoreWhatsApp · AI-assisted service
Return request completed with clear next steps
Instant answers 24/7
More completed purchases
Less repetitive support
03 / Team inbox and ticketing
More than an inbox.
Nothing falls through the cracks.
Bring every customer conversation into one workspace, route it to the right person and track every request until it is resolved.
Sara Ahmed · Order delivery status
Customer ID 18429 · Order #BC-2814 · Riyadh
Reem · Order support
Where is my order? It was expected today.
Internal note · Ahmed
Courier scan shows delivery tomorrow before 6 pm.
Your order is in Riyadh and is scheduled for delivery tomorrow before 6 pm. I’ve sent you the tracking link.
OPEN TICKET · SLA
Delayed order follow-up
18 min left
Delayed order follow-up
Automatic routing and ownershipLIVE ROUTING VIEW
NEW WHATSAPP CONVERSATION“I need to change an item in my order”
ROUTING RULE MATCHEDOrder support teamWorking hours · Active agents only
ReemActive · 4 conversationsAhmedActive · 7 conversationsLinaInactive
✓ Assigned to Reem · lowest active workload
Complete customer contextCUSTOMER VIEW
Customer expects order BC-2814 tomorrow.
Asked about Aero Run shoes in size 42.
Exchanged a linen set within the return window.
Agent productivity and collaborationAGENT TOOLKIT
Answer frequent questions consistently.
Your order is expected tomorrow…
Collaborate privately inside the conversation.
🔒 Courier confirmed delivery.
Send the full context to a colleague.
Sales → Order support
Return when follow-up is due.
Tomorrow · 9:00 am
Clear completed conversations together.
24 selected · Close
Keep work moving anywhere.
8 assigned conversations
Ticketing, SLA and access controlTICKET VIEW
TICKET #2814Delayed order follow-up
High priorityOWNERReem Alharbi
TEAMOrder support
STATUSOpen
SLA18 min left
Conversation receivedAssigned automaticallyCourier status locatedDelivery confirmation pending
Agent access · Supervisor oversight · Administrator control
Clear ownership
Faster responses
Complete context
Every ticket tracked
04 / Reporting and AI intelligence
Know what happened in
every customer conversation.
Track sales journeys, service levels and performance. Let AI uncover missed purchase intent and unresolved requests even when nobody tagged or closed them correctly.
Revenue journey outcomesLast 30 days · All branches
From intent to purchaseIllustrative data
3,814Intent
2,708Products
2,236Carts
1,942Orders
AI insight: Size questions answered instantly after 8 pm convert 1.6× better.
Missed and abandoned conversationsLast 30 days · All branches
MissedNo meaningful reply
AbandonedPurchase incomplete
UnresolvedNo clear outcome
ClosedIssue remained open
Opportunity: 41 missed conversations contained purchase intent.
Response, closure and SLALast 30 days · All branches
Sales96% achieved38 sec
Order support93% achieved1m 14s
Returns84% achieved3m 42s
Customer care91% achieved2m 05s
Attention: Returns account for 54% of SLA breaches.
Team and AI performanceLast 30 days · All branches
RAReem248 resolved96% SLA
AAAhmed231 resolved94% SLA
LNLina205 resolved92% SLA
Quality insight: AI-to-human handovers retain complete order context.
Automatic conversation classificationLast 30 days · All branches
Order status38%
Product advice27%
Returns15%
Order changes13%
Policies7%
Reveal missed demandProtect SLAMeasure real outcomesImprove continuously
05 / WhatsApp campaigns
Campaigns that don’t end at
“message delivered.”
Reach the right customers, understand every response and let campaign-aware AI complete the next customer action.
Audience builder · High-intent browsersIllustrative ecommerce campaign
DYNAMIC AUDIENCE RULES
BrowsingViewed 3+ productsLast 7 days
CustomerNo purchase yetArabic preferred
ExcludeAlready convertedOpted out
Seasonal campaign · PerformanceIllustrative ecommerce campaign
Read, no reply · 3,206Clicked, no order · 1,108Asked a question · 742Failed · 163
Campaign-aware AI · Product launchIllustrative ecommerce campaign
CAMPAIGN CONTEXTGoal: help the customer choose and purchaseProcedure: answer → verify stock → recommend → checkout
✦ AI active
The new Aero Run collection is here. Explore lighter everyday running shoes.
Do you have the black one in size 42?
Yes, black size 42 is in stock. Would you like me to add it to your cart?
Yes, please.
Done—the Aero Run in black, size 42, is in your cart. You qualify for free delivery.
✓ Product added to customer cart
Response converted · Purchase journey continued without agent intervention
More relevant outreachMore customer responsesMore completed purchasesLess service workload
OFFICIAL META BUSINESS PARTNER
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
One plan for commerce growth
Marketing automation and customer service in one package.
Built for ecommerce and restaurant teams that need high-volume campaigns, conversational AI and native platform integrations.
Recover revenue. Automate service.
Connect your store, run unlimited marketing campaigns and let AI handle the responses and everyday customer journeys.
$166/ month
Billed $1,990 yearly
- 10 agents
- 5,000 AI messages
- Unlimited marketing messages and monthly customers
- Cart, browse, win-back and post-purchase automations
- Salla, Zid and Foodics integrations