0124/7 appointment booking
APPOINTMENT CONFIRMED
You’re booked with Dr Rana tomorrow at 6:30 pm, Olaya branch.
View location
Turn enquiries into appointments
BusinessChat for healthcare
More booked
appointments.
Fewer missed visits.
Automate appointment booking, reminders and everyday patient requests with AI. Give your team one workspace for the cases that need personal attention.
Ready-to-use patient workflows
AI + your team
Your patient journeys. Connected.
Illustrative patient messages · AI + your team
More booked appointmentsFewer missed visitsFaster patient service
Trusted by over 1,000 businesses across Saudi Arabia
01 / Inbound automation
Help patients take the next step.
Without the wait.
Answer questions, book appointments and handle changes around the clock. Your team steps in whenever personal attention is needed.
↔ Booking and status updates connect to your clinic’s systems.
Patient asks a questionIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
From first question to booking intent
Patient requests an appointmentIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
Appointment booked without an agent
Patient requests a changeIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
A new time, with no call to reception
Patient asks about approvalIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
A clear answer, with support when needed
Patient checks their bookingIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
Appointment details at the patient’s fingertips
More booking opportunities
24/7 patient access
Less repetitive work
02 / Outbound automation
Keep patients informed.
Keep appointments on track.
Send timely reminders, updates and follow-ups automatically—with an easy next step in every message.
↔ Messages triggered by appointment and patient-status updates.
Before the appointmentIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
One reminder. A clear next step.
After a completed visitIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
Patient feedback reaches the right team
After a recorded missed appointmentIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
A missed visit becomes a new booking
When a report becomes availableIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
The report is ready. The patient is informed.
When the insurance status changesIllustrative conversation
9:41
Example ClinicWhatsApp · AI-assisted service
Less uncertainty before the appointment
Fewer missed visits
Easier rescheduling
Better patient follow-up
03 / Team inbox and ticketing
More than an inbox.
Nothing falls through the cracks.
Bring every patient conversation into one workspace, route it to the right person and track every request until it is resolved.
Sara Ahmed · Insurance approval
Patient ID 18429 · Olaya branch · Bupa
Reem · Insurance team
Has my insurance approval arrived?
Internal note · Ahmed
Approval received. Reference BP-2814.
Yes, Sara. Your approval has arrived and your appointment remains confirmed.
OPEN TICKET · SLA
Insurance approval confirmation
18 min left
Insurance approval confirmation
Automatic routing and ownershipLIVE ROUTING VIEW
NEW WHATSAPP CONVERSATION“I need help with my insurance approval”
ROUTING RULE MATCHEDInsurance teamWorking hours · Active agents only
ReemActive · 4 conversationsAhmedActive · 7 conversationsLinaInactive
✓ Assigned to Reem · lowest active workload
Complete patient contextPATIENT VIEW
Patient wants to confirm approval before Thursday’s visit.
Moved dermatology appointment to Olaya branch.
Asked about female dermatologists accepting Bupa.
Agent productivity and collaborationAGENT TOOLKIT
Answer frequent questions consistently.
Hello Sara, your appointment is confirmed…
Collaborate privately inside the conversation.
🔒 Ahmed: Approval received.
Send the complete context to a colleague.
Reception → Insurance team
Return the conversation when follow-up is due.
Tomorrow · 9:00 am
Clear completed conversations together.
24 selected · Close conversations
Keep assigned work moving from anywhere.
8 conversations assigned to you
Ticketing, SLA and access controlTICKET VIEW
TICKET #2814Insurance approval confirmation
High priority
OWNERReem Alharbi
TEAMInsurance
STATUSOpen
SLA18 min left
Patient conversation receivedAssigned automaticallyInsurance approval locatedPatient confirmation pending
Roles and permissions · Agent access · Supervisor oversight · Administrator control
Clear ownership
Faster responses
Complete context
Every ticket tracked
04 / Reporting and AI intelligence
Know what happened in
every patient conversation.
Track appointments, service levels and performance. Let AI uncover missed requests and abandoned journeys even when nobody tagged or closed them correctly.
Patient journey outcomesLast 30 days · All branches
From enquiry to confirmationIllustrative data
2,418Enquiries
1,746Slots offered
1,284Booked
1,096Confirmed
AI insight: Dental enquiries after 8 pm abandon before booking 1.8× more often.
Missed and abandoned conversationsLast 30 days · All branches
Conversations requiring attentionAI reviewed every conversation
MissedNo meaningful reply
AbandonedJourney incomplete
UnresolvedNo clear outcome
ClosedIssue remained open
Opportunity: 41 missed conversations contained appointment intent.
Response, closure and SLALast 30 days · All branches
SLA by teamWorking hours applied
Appointments96% achieved38 sec
Reception93% achieved1m 14s
Insurance84% achieved3m 42s
Patient care91% achieved2m 05s
Attention: Insurance accounts for 62% of current SLA breaches.
Team and AI performanceLast 30 days · All branches
Team performanceIllustrative data
RAReem248 resolved96% SLA
AAAhmed231 resolved94% SLA
LNLina205 resolved92% SLA
Quality insight: AI-to-human handovers retain complete context in 94% of reviewed cases.
Automatic conversation classificationLast 30 days · All branches
Why patients contacted youIndependent of manual tags
Appointments42%
Insurance26%
Doctor information15%
Lab results11%
Complaints6%
Reveal missed demandProtect SLAMeasure real outcomesImprove continuously
05 / WhatsApp campaigns
Campaigns that don’t end at
“message delivered.”
Reach the right patients, understand every response and let campaign-aware AI complete the next patient action.
Audience builder · Missed appointment recoveryIllustrative healthcare campaign
DYNAMIC AUDIENCE RULES
AppointmentStatus is missedLast 14 days
BranchOlaya or Riyadh ParkArabic preferred
ExcludeAlready rebookedOpted out
Appointment reminder · PerformanceIllustrative healthcare campaign
Read, no reply · 1,206Not read · 1,108Requested reschedule · 942Failed · 163
Campaign-aware AI · Appointment reminderIllustrative healthcare campaign
CAMPAIGN CONTEXTGoal: confirm attendance or rescheduleProcedure: verify patient → offer available slots → confirm
✦ AI active
Reminder: your dermatology appointment is tomorrow at 4:00 pm. Confirm or reschedule?
I can’t make 4:00. Is there anything after 6?
Of course, Sara. Dr. Rana has 6:30 pm and 7:15 pm available tomorrow. Which works for you?
6:30 please
Done—your appointment is now confirmed for 6:30 pm at Olaya branch.
✓ Appointment updated in the booking system
Response converted · Appointment rescheduled without agent intervention
More relevant outreachMore patient responsesMore confirmed actionsLess reception workload
OFFICIAL META BUSINESS PARTNER
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
Simple healthcare pricing
Start with patient service AI.
Integrate when your workflows need live data.
Both plans include the multichannel team inbox. Choose whether AI answers from approved knowledge or completes workflows through your healthcare systems.
Answer, guide and book
For healthcare teams that want instant patient service without a custom system integration.
$83/ month
Billed $990 yearly
- 5 agents
- 5,000 AI messages
- Patient information and lead capture
- Appointment guidance and handover
- Excel, Zapier and webhook connections
Complete the patient workflow
For AI that reads and updates live appointment, insurance and patient-system data.
$249/ month
Billed $2,990 yearly
- 20 agents
- 5,000 AI messages
- Live availability and appointment booking
- Appointment, insurance and status updates
- Custom healthcare-system integration