For clinics and hospitals
An AI agent answers your customers around the clock,
books and reminds them through your own system,
and hands anything that needs a person to your support team.
What happens automatically after the chat
Trusted by leading healthcare groups in Saudi Arabia
Official Meta Business Partner
Shows the earliest appointments by branch, service or specialty, and books them on the spot.
From a question to a booked appointment
Patients move or cancel an appointment themselves, and your system updates straight away.
Changed or cancelled without a phone call
Confirms the moment a patient’s results are ready, and hands them over in the chat.
The result in the patient’s hands, without a call
A clear update on the approval request, handed to your insurance team when needed.
Hands over to your team instead of inventing an answer
The time, doctor, branch and visit instructions of the patient’s existing appointments, whenever the patient asks.
The question your desk answers twenty times a day
Connects to your healthcare facility booking system
Illustrative example: a patient asks for the earliest teeth-cleaning appointment at the Malqa branch, and the AI agent offers two times and books the one he picks.
Shows the earliest appointments by branch, service or specialty, and books them on the spot.
From a question to a booked appointment
Illustrative example: a patient asks to move her appointment to next Thursday, and the AI agent offers her doctor’s available times and moves it to Thursday at 4:00 pm at the Badiah branch.
Patients move or cancel an appointment themselves, and your system updates straight away.
Changed or cancelled without a phone call
Illustrative example: a patient asks whether his test result is ready, and the AI agent confirms it is and lets him download it from the chat.
Confirms the moment a patient’s results are ready, and hands them over in the chat.
The result in the patient’s hands, without a call
Illustrative example: a patient asks about her insurance approval, the AI agent tells her it is still under review, then hands her to the insurance team with the details of her request.
A clear update on the approval request, handed to your insurance team when needed.
Hands over to your team instead of inventing an answer
Illustrative example: a patient asks about her appointment, and the AI agent sends the time, doctor, branch and arrival instructions.
The time, doctor, branch and visit instructions of the patient’s existing appointments, whenever the patient asks.
The question your desk answers twenty times a day
Give patients an easy way to confirm or pick another time.
Fewer no-shows
Understand the visit, and follow up where it needs attention.
Better patient follow-up
Help a patient who missed a visit find a new time that suits them.
Easier rescheduling
Tell the patient the report is ready, with a secure link to download it.
A ready result turns into a follow-up
Tell the patient when the insurer decides, and help with the next step.
An approval that turns into a booking
Messages sent automatically based on your system's data
Give patients an easy way to confirm or pick another time.
Fewer no-shows
Understand the visit, and follow up where it needs attention.
Better patient follow-up
Help a patient who missed a visit find a new time that suits them.
Easier rescheduling
Tell the patient the report is ready, with a secure link to download it.
A ready result turns into a follow-up
Tell the patient when the insurer decides, and help with the next step.
An approval that turns into a booking
WhatsApp, Instagram and all your channels in one shared inbox, with conversations routed to your team automatically, on rules you set.
The customer’s tickets, appointment history and earlier conversations are all on a single screen. Your team answers faster and better.
Every request that needs follow up becomes a ticket with an ID, an owner and a deadline, created simply from the inbox, so you can monitor your SLA in detailed reports.
Reem raised a ticket
Resolve within: 48 hoursResolve within: 48h
Average first response, average time to close a conversation, SLA compliance per team, and the tickets that ran past their deadline.
The conversations it could not resolve itself, reviewed one by one: did it end without an answer, was the answer partial, or was the customer promised a follow-up that never came.
How many conversations it handled, the share it resolved without your team, and how many booking requests became appointments.
Why they failed
Build each campaign’s segment from your own customer data: branch, tags, appointment status and last visit — and exclude anyone it should not reach.
Approved templates sent from your verified business number, with automatic retargeting for the customers WhatsApp temporarily declined to deliver to.
Tell the agent what to do with this campaign’s replies: what to answer, when to finish the booking, and when to hand the conversation to your team.
It answers this campaign’s questions using your instructions, finishes the booking, or hands the conversation to your team.
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BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
Simple healthcare pricing
Both plans include the multichannel team inbox. Choose whether AI answers from approved knowledge or completes workflows through your healthcare systems.
For healthcare teams that want instant patient service without a custom system integration.
For AI that reads and updates live appointment, insurance and patient-system data.
See how the AI agent answers your customers, books appointments and keeps them updated in your own system.
