BusinessChat team inbox
Every conversation.
Owned through resolution.
Bring every channel, agent and customer request into one organized workspace. Route conversations automatically, give agents full context and track complex requests with ticketing and SLA.
One inboxClear ownershipNothing forgotten
b. Team inboxIllustrative workspace
Sara AhmedWhatsApp · Insurance request
Assigned to Reem
Existing customerInsurancePriority
Has my insurance approval arrived?
Internal note · Ahmed
Approval received. Ref BP-2814.
Yes, Sara. Your approval has arrived.
OPEN TICKETInsurance approval confirmation
SLA · 18 min left
01 / Unified workspace
All the channels your team needs. One inbox.
Manage customer conversations across WhatsApp, Messenger, Instagram, TikTok, X and Telegram without switching applications or losing history.
- Multi-agent inbox
- Open, closed and unassigned views
- Desktop workspace and mobile app
- One continuous conversation history
Sara AhmedInsurance approval
1mMohammed KhalidAppointment change
4mLina NasserLab result request
8m02 / Teams and routing
Every conversation reaches the right available agent.
Organize agents into teams and route requests according to responsibility, availability and working hours. Unassigned conversations remain visible until someone takes ownership.
- Teams and multi-agent access
- Automated and manual assignment
- Active or inactive agent status
- Working-hour routing
- Transfer to a colleague
New conversation
“I need insurance help”
“I need insurance help”
ROUTING RULEInsurance teamWorking hours · Active agents
RA Reem ActiveAA Ahmed ActiveLN Lina Inactive
✓ Assigned to Reem
03 / Customer context
The full story before every reply.
Give agents the conversation history and customer information they need to respond without making customers repeat themselves.
- Complete conversation history
- Customer profile
- Customer tagging
- Conversation tagging
- Open and closed conversation status
Sara AhmedCustomer since March 2025
- Preferred branch
- Olaya
- Insurance
- Bupa
- Last request
- Appointment reschedule
- Conversation status
- Open
04 / Agent productivity and collaboration
Make every agent faster.
Reduce repetitive work and help colleagues work together without losing ownership or context.
Answer frequent questions consistently in a few clicks.
Hello {{first_name}}, your appointment…Discuss a customer request privately inside the conversation.
🔒 Only your team can see this noteForward the complete conversation to the colleague who can resolve it.
Reception → Insurance teamBring the conversation back when follow-up becomes due.
Return tomorrow · 9:00 amClose multiple completed conversations and refocus the queue.
24 conversations selected · CloseLet authorized agents keep work moving away from their desks.
8 assigned conversations05 / Ticketing, SLA and access
Nothing falls through the cracks.
Turn complex conversations into accountable tickets with clear ownership, status and SLA. Control access through team roles and permissions.
- Full ticketing system
- Ticket owner and status
- Ticketing SLA
- Working hours for SLA
- Roles and permissions
- Open and closed ticket views
TICKET #2814Insurance approval confirmation
High priorityOWNERReem Alharbi
TEAMInsurance
STATUSOpen
SLA18 min left
Conversation receivedAssigned automaticallyWaiting for resolution
OFFICIAL META BUSINESS PARTNER
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
A better operating model