UNDERSTANDStock enquiry · Olaya
✓BUSINESSCHAT AI AUTOMATION
AI that completes the customer journey.
Not just the reply.
Answer customers instantly, capture what your team needs and automate the next action. BusinessChat AI follows your procedures, works with your systems when needed and hands exceptional cases to the right person—with the complete context.
Arabic + English24/7 responseHuman handover
NEW CUSTOMER REQUEST
Is this product available today in your Olaya branch?
CHECK LIVE DATAInventory system queried
✓
COMPLETE NEXT ACTIONItem reserved for two hours
LIVE
AI RESPONSE · 3 SEC
Yes—two units are available in Olaya. I’ve reserved one for you until 7:00 PM.
Customer answered→System checked→Outcome completed
01 / TRUSTED ANSWERS
Give every customer the quality of your best agent—instantly.
AI understands natural questions and responds using the information you approve. It maintains context and asks follow-up questions when a request is incomplete.
Business knowledge
Products, services, policies, locations, availability guidance and working hours.
Natural Arabic and English
Understand the way customers actually write, including mixed and informal conversations.
Context-aware conversations
Remember what was already said and ask only for the missing information.
Approved boundaries
Respond within your knowledge, instructions and escalation rules.
BusinessChat AIOnline · instant response
Do you have the Verona sofa in beige?
Yes. The Verona is available in beige. Which city or branch would you like to check?
Riyadh, near Olaya.
Olaya is the closest branch. Would you like me to check today’s stock?
02 / STRUCTURED QUALIFICATION
Turn every conversation into information your team can act on.
AI identifies intent, asks the relevant questions and converts an unstructured conversation into customer fields, qualification status and a clear next step.
CUSTOMER CONVERSATION
→We need this for our new office in Jeddah. Around 20 desks, ideally this month.
AI EXTRACTEDNeed Office furnitureLocation JeddahQuantity 20 desksTimeline This month
→
OUTCOMEQualified opportunityHigh intent · Jeddah salesAssigned to Ahmed ✓
Intent detectionCustom qualification questionsAutomatic fields and tagsPriority detectionTeam routing
03 / INTEGRATED AI
Let AI check the system, take the action and confirm the outcome.
When connected to your operating systems, BusinessChat AI works with real-time data and completes approved actions—not only conversations.
Availability, stock, orders, appointments and customer records.
Create, update, reserve, reschedule or trigger the next step.
Keep the operating system and customer conversation synchronized.
04 / AI AND HUMAN TEAMWORK
Automate the routine. Give special cases the attention they deserve.
AI recognizes exceptions, sensitive requests and cases requiring human judgment. It transfers them to the right team without making the customer start again.
The policy says I’m covered, but my request was rejected. Can you review it?
This requires a specialist review. I’ve collected your reference and sent the complete conversation to our insurance team.
AI HANDOVER →
Assigned to ReemInsurance exceptions
- Customer intent
- Rejected coverage review
- Reference captured
- BP-2814
- Reason for handover
- Human authorization required
Complete context attached ✓
Confidence-based handoverException detectionAutomatic routingConversation summaryAgent takeover
05 / CONTROL AND REPORTING
Know what AI handled, completed and handed over.
Control what AI may say and do, then measure the real outcome of every conversation rather than counting messages alone.
Approved knowledgeDoctors, services, locations and policies
Action permissionsRead availability · update one appointment
Handover rulesClinical, payment and authorization exceptions
WORKFLOWS ACROSS YOUR BUSINESS
Start with the customer journey that matters most.
The operating model stays consistent. The knowledge, questions, system actions and outcomes adapt to each workflow.
LEAD QUALIFICATION
From first question to owned opportunity.
AI answers immediately, captures the need, location, timeline and budget, then routes a qualified lead to one accountable owner.
Answer instantly→Capture requirements→Qualify intent→Assign lead
COMPLETED OUTCOMEQualified opportunity assignedFull conversation and customer fields included
PATIENT WORKFLOW
From appointment request to confirmed booking.
AI helps the patient find the right doctor, reads live availability, creates the booking and confirms the details instantly.
Understand need→Find doctor→Read live slots→Book appointment
COMPLETED OUTCOMEAppointment createdDoctor, branch, time and patient details confirmed
ORDER OPERATIONS
From customer question to resolved order request.
AI identifies the order, retrieves its current status and completes an approved change or hands the exception to the service team.
Identify customer→Find order→Complete action→Confirm outcome
COMPLETED OUTCOMEOrder request completedOrder system and customer conversation synchronized
BRANCH AVAILABILITY
From product interest to confident store visit.
AI understands the product, checks live stock by branch, qualifies buying intent and connects the customer with the right showroom.
Identify product→Check live stock→Qualify visit→Route to branch
COMPLETED OUTCOMEShowroom opportunity createdProduct, branch, availability and customer intent included
OFFICIAL META BUSINESS PARTNER
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
FROM CONVERSATION TO OUTCOME
See what BusinessChat AI
can complete for your customers.
Try one of the ready-made bot experiences, or show us the workflow you want to automate.