BusinessChat WhatsApp campaigns
Don’t just send a campaign.
Complete the next action.
Reach the right audience with a personalized message, understand every response and let campaign-aware AI follow your procedure until the customer’s goal is completed.
Missed appointment · Last 14 days · Not rebooked
01 / Audiences and segmentation
Reach exactly the customers who should act.
Build reusable audiences from contact information, engagement and operational data. Include the right people, exclude irrelevant contacts and see the audience size before sending.
- CSV contact import
- Contact tags and custom fields
- Static and dynamic segments
- Multiple filter conditions
- Inclusion and exclusion rules
- Duplicate-contact control
- Opt-out and blocked-contact suppression
- Live recipient count
Appointment statusisMissed
Last appointmentwithin14 days
Preferred branchis any ofOlaya, Riyadh Park
EXCLUDEBooking statusisAlready rebooked
02 / Campaign creation
Build personalized campaigns without technical work.
Create compliant WhatsApp campaigns using approved templates, rich content and customer variables. Preview the final message, test it and schedule delivery from one workspace.
- WhatsApp template selection
- Arabic and English content
- Personalized variables
- Images, video and documents
- Quick-reply and CTA buttons
- Message preview and test send
- Drafts, labels and campaign ownership
- Clone, schedule or send now
03 / Controlled delivery
Send at the right time and protect your team from response spikes.
Control when and how quickly messages are delivered. Track campaign status, identify delivery problems and retry where appropriate.
- Immediate and scheduled sending
- Campaign calendar
- Send-rate control and throttling
- Draft, scheduled and sending status
- Completed and failed status
- Failed-delivery reasons
- Scheduled-send cancellation
- Automatic retry where supported
04 / Analytics and retargeting
Understand engagement. Act on it.
Follow every campaign from target audience to completed outcome, then build follow-ups around the way each customer engaged.
1,206Read, no reply
1,108Not read
942Asked to reschedule
163Failed delivery
05 / Campaign-aware AI
Every reply starts with the right context.
BusinessChat AI knows which campaign triggered the conversation, what the campaign should achieve and which procedure it must follow. It answers questions, performs the next action and hands exceptional cases to the right person.
- Campaign objective and context
- Campaign-specific instructions
- Approved knowledge and response boundaries
- Free-text intent recognition
- Structured information collection
- Workflow and API actions
- Exception detection and human handover
- Outcome and conversion classification
Your appointment is tomorrow at 4:00 pm. Confirm or reschedule?
I need something after 6.
Dr. Rana has 6:30 pm and 7:15 pm available. Which works for you?
6:30 please.
Done—your appointment is confirmed for 6:30 pm at Olaya branch.
Your WhatsApp operations with confidence
BusinessChat is a WhatsApp Business Solution Provider (BSP), supporting official API activation, onboarding and messaging operations.
- Official WhatsApp Business API solution
- Business onboarding & activation support
- One provider for inbox, campaigns and AI
From outreach to outcome