BusinessChat

The official WhatsApp API
and one inbox for your team

One shared inbox for your team on WhatsApp and every channel,
where every request gets an owner and a deadline,
and the AI agent works alongside your team.

From

$83/ monthAll channels, numbers and your whole team on one platform · AI included

  • Retail & e-commerce
  • Health & wellness
  • Real estate
  • Tourism & travel
  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
Illustration: the team inbox on a phone, with conversations from WhatsApp, Instagram and Messenger. Each has an owner and a deadline, and the AI agent answers some of them and then hands them to the team.

What the shared inbox gives your team

  1. Conversation routed to an ownerAutomatic routing on rules you set
  2. A deadline on every requestand SLA tracking in the reports
  3. An AI agent inside the teamReplies first, hands over what needs a human

We help over 1,000 Saudi businesses automate 78% of their customer service

Official Meta Business Partner

Bayut United Pharmacy Al Kathiri Motors Al Farabi Clinics Alghomlas Rasees Perfumes Roaya Eye Center Sadir Alomar Aya Specialist Hospital Dkhooni It's Mine Bin Rushd Ophthalmic Center Sleep Box Lustro Clinics Rabwah Medical Center Erleina

Every conversation in one place
an owner and a deadline on every request

  • Your whole team, on every channel

    WhatsApp, Instagram and all your channels in one shared inbox, with conversations routed to your team automatically, on rules you set.

  • Easy access to customer details

    The customer’s tickets, order and appointment history and earlier conversations are all on a single screen. Your team answers faster and better.

  • An owner and a deadline on every request

    Every request that needs follow up becomes a ticket with an ID, an owner and a deadline, created simply from the inbox, so you can monitor your SLA in detailed reports.

On desktop and on the mobile app
My conversations10
KSKhaled Al-ShehriBooking no. 773154m
MK10h
LN13h
RA18h
NS1d
HA1d
TY2d
DF2d
SR3d
OM3d
KSKhaled Al-ShehriReem · Support team Assign Close
I booked a car at the showroom last week, when can I collect it?
— Assigned to Reem · Support team, 12:42 —
Hi Khaled, send me your booking number and I’ll check with the showroom right away.
Booking no. 7731
🎫Follow up car handover

Reem raised a ticket

In reviewTK-21
— Ticket assigned to the Handover team —
Reply to Khaled…
Khaled’s profile

Details

WhatsApp · +966 5X XXX XXXX

Tickets

🎫Car handover

Resolve within: 24 hoursResolve within: 24h

In progressTK-21
🎫Reschedule request
In progressTK-11

History

Car reservation · Al Takhassusi showroomLast week · Awaiting handover
Test drive3 March · Completed
Financing enquiry12 February · Answered

Contacts your customers first
Reminders, follow-ups and AI campaigns

Triggered automatically by your system’s data, via webhook or direct integration

Illustrative example: the AI agent reminds a customer of their delivery time, and they confirm it.

The reminder arrives before the appointment, with a button to confirm or pick another time.

Fewer missed appointments and deliveries

A complete view of your service quality
backed by AI

  • Your team’s performance, in numbers

    Average first response, average time to close a conversation, SLA compliance per team, and the tickets that ran past their deadline.

  • AI grades every conversation

    The conversations it could not resolve itself, reviewed one by one: did it end without an answer, was the answer partial, or was the customer promised a follow-up that never came.

  • What the AI Agent handles on its own

    How many conversations it handled, the share it resolved without your team, and how many enquiries became orders and bookings.

Your data stays yours, exportable at any time
Reports Last 30 days All teams

Overall performance, all teams

Avg. first response
1:4218%
Avg. time to close
18m7%
SLA compliance
92%4 pts
Overdue tickets
8

SLA by team

Sales team96%Avg. resolve 5h
Customer service team93%Avg. resolve 9h
Operations team84%Avg. resolve 31h

AI conversation quality score

Acceptable 70% Flawed 25% Abandoned 5%

Why they failed

Ended the conversation without an answerNo answer512
Partial answer437
Follow-up never cameNo follow-up267

AI Agent performance

Conversations handled by the AI Agent
22,100
AI resolution rate
78%17,238 conversations
Purchase and booking requests
9,500
Conversion to order or booking
70%6,650 orders and bookings

An AI agent alongside your team
Replies at any hour, hands over to your team

Salla, Zid, Shopify, WooCommerce, Magento, and any booking or customer management system — via API

Illustrative example: a customer asks for an appointment, and the AI agent offers two available times from the system and confirms the one they chose.

Reads availability from your internal systems or Google Sheets — and books, changes, cancels and reminds, around the clock.

Clinics and medical centres · Beauty and wellness centres · Car rental · Travel agencies

A confirmed appointment in your system

We handle the whole setup
and the agent arrives ready to work

You don’t need a technical team. We set up the agent, train it on your business information, and hand it over ready to work — and if it doesn’t meet your expectations within 30 days, we refund you in full.

  1. 01
    We activate your number on WhatsApp

    Your regular or unified number — we handle the request and the verification with Meta. If you have more than one number, they all arrive in one inbox together with Instagram, Messenger and TikTok.

  2. 02
    We train the agent on your knowledge

    From your files and website: your services, prices, branches and policies. It answers from this information alone, and does not improvise beyond it.

  3. 03
    We connect it to your store and systems

    Salla, Zid, Shopify, WooCommerce, Magento — or any system via API. It writes the order, opens the ticket, and updates your customer’s data wherever it lives.

And our work doesn’t end at handover: regular reports and recommendations make the agent more accurate month after month

Your platform is ready to work within days

We activate your number, set up the agent, connect it to your systems and hand it over ready, with a 30-day money-back guarantee.

$83/ month

All channels, numbers and your whole team on one platform · AI included

Book a demo

We contact you within a business day · Setup and activation by our team